Our aim at Roden Boydell, is to help you move home successfully by excelling in presentation, communication and customer service.

We have produced this welcome pack to explain exactly what Roden Boydell will do to help you move home and to show you the level of service you can expect from a professional firm of estate agents. Our service will include;

Roden Boydell Web Site

The Internet is the first choice for buyers searching for a new home and it is therefore essential that your home is expertly marketed on this powerful medium. Buyers can visit our stylish web site and watch a full screen slide show of your property, view the full details of your home and request a viewing on line.

Internet Advertising

Your home will also be advertised on rightmove.co.uk, primelocation.com, findaproperty.com and globrix. This means that your property is marketed to the widest possible audience and attracts out of town buyers who are looking to move into the area.

Property Bulletin

Potential buyers will receive an e mail bulletin every week, which will include details and photographs of your property. This means that your property is matched to buyers every week until a sale has been agreed.

Floor Plans

To achieve maximum impact, we will produce a colour floor plan of your property. Your floor plan will be included in your sales brochure, uploaded to our website, rightmove.co.uk, primelocation.com, findaproperty.com and globrix.

Newspaper Advertising

Your property will be advertised in the Dudley edition of the Express and Star and Chronicle newspapers.

Quality Sales Brochures

We will prepare professionally produced sales brochures of your home, to ensure that it stands out from the crowd. Our sales brochures are printed by Ravensworth Digital and will include a selection of the best interior photographs of your home.

e mailing List

Your property will be matched to suitable buyers on our database within 24 hours of your property coming on to the market.

Feedback

We believe feedback is important. Whilst your home is on the market, we will telephone you every Monday to discuss the results of your previous weeks viewings. We will endeavour to follow up all prospective buyers who have viewed your home and provide you with accurate feedback.

Keeping You Updated

Once a sale has been agreed on your property, we will send you a step by step guide that explains very clearly, the various legal procedures involved throughout the moving process. This guide will help you follow the progress your buyer is making.

We will review the progress made by your buyer on a weekly basis and keep you informed by email of all the key developments as they happen.

Friendly and Helpful Sales Team

You will find our sales team enthusiastic, friendly and above all helpful. All our team members have been trained to a particularly high standard and are committed to providing excellent customer service.

Energy Performance Certificate

As you may be aware, you are required by law to ensure that an Energy Performance Certificate (EPC) has been commissioned before you can legally market your property. To facilitate this, Roden Boydell can order an EPC for you from one of our EPC providers.

Ombudsman for Estate Agents

Roden Boydell are members of the Ombudsman for Estate Agents scheme, whose code of conduct has been approved by the Office of Fair Trading. We are also members of the National Association of Estate Agents and are bound and subject to the Associations rule of conduct and disciplinary hearing.

Customer Satisfaction

To ensure that we continue to provide the highest of standards and exceed our customers expectations, we ask our customers to complete a satisfaction questionnaire when they have moved home.

In the last twelve months, 95% of our customers who responded to our customer satisfaction survey, rated the overall service they received from Roden Boydell as excellent or very good.